Terms of service

Last updated 7 September 2026

Short, because the service is simple. By creating an account you agree to these terms.

1. What the service is

AI Visibility Tracking asks questions of AI systems (currently ChatGPT, Gemini, Google AI Mode and Google AI Overviews) about a business you choose, stores the answers, and reports whether and how the business was named. It also reads the business's public website to write those questions, and sends reports by email.

2. What we measure, and what we don't promise

• Readings are real answers collected on a schedule. They vary: the same question asked twice can be answered differently. We show ranges for that reason. A reading is evidence, not a guarantee of what any customer will see.
• We do not control the AI systems. If one changes, blocks, or stops answering, readings from it may pause. We label such gaps rather than scoring them as zero.
• We do not promise any improvement in how AI systems describe your business. We show you what they say; what you do with it is yours.
• Our reading of a website — what it sells, where it serves — is an inference and may be wrong. You can correct it in the app.

3. Your account

• You must be at least 18 and provide a working email address. Keep your password to yourself; what happens under your login is your responsibility.
• You may track businesses you own or are authorised to work for. Tracking a competitor's name as "your" business, or using the service to harass or impersonate, is not allowed.
• Automated access, scraping the dashboard, or reselling readings without an Agency plan is not allowed.

4. Plans, limits and payment

• Each plan has limits (questions tracked, check frequency, live checks, question sets) that the software enforces. The current limits are on the pricing page and are part of these terms.
• Paid plans are billed in advance, monthly or annually, in the currency shown at checkout. Prices can change with 30 days' notice by email; a change never affects a period already paid for.
• If a renewal payment fails, the account returns to the Free plan's limits; your history stays readable. Refunds are covered by the refund policy.
• The Free plan is free indefinitely. We may change its limits with 30 days' notice.

5. Your data

You own the questions, readings and reports about your business. You give us permission to process them to run the service, as described in the privacy policy. Removing a business or closing the account deletes them.

6. Our data and content

The software, the site and its text are ours. You may quote readings and reports about your own business freely, including to clients if you are an agency.

7. Availability

We aim for the service to be available at all times but do not guarantee it. Scheduled checks that fail are retried; those that still fail are recorded as missing, not as zero. We are not liable for loss arising from unavailability, delayed readings, or the content of AI answers.

8. Liability

To the extent the law allows, our total liability to you for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost business or profit. Nothing in these terms limits liability that cannot be limited by law.

9. Ending the agreement

You can close your account at any time from the app or by emailing us. We may suspend or close an account that breaks section 3, with notice where practical. On closure, section 5 applies.

10. Law and disputes

These terms are governed by the laws of India. Before any formal dispute, both sides agree to try to settle the matter by email within 30 days. Courts at the place of the provider's address have jurisdiction, except where consumer law in your country gives you the right to your local courts.

11. Changes

If these terms change materially, the date above changes and account holders are emailed at least 14 days before the change takes effect. Continuing to use the service after that date is acceptance.